We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:
Search your orderAfter you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request
* All we need is the email address you used during checkout. A new link will immediately be sent by email
and text message.
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
Email MatthewH@GJcity.org with your prize selection at least 48 hours prior to stopping by the Grand Junction Visitor Center. Matthew will reply back confirming your eligibility. Stop by the Grand Junction Visitor Center at 740 Horizon Drive, Grand Junction, CO 81506. Mention to the Volunteer Ambassador that you would like a staff member to help you redeem an Outdoor Adventure Pass Reward. The Volunteer will contact staff for you immediately.
Mention which reward you are interested in to the staff person. From the Homepage, click on "Unlock Rewards." View (do not click) which reward you plan to use. At this point, the staff person will instruct you to click "redeem" on the reward and will provide you the reward gift or certificate.
Yes, this is a web-based platform and in order to check in to locations, you will need to have the app added/downloaded on your cellular device.
No, you do not have to have your location tracking on at all times. When you are using the app, partaking in a designated activity, and you wish to earn credit for your activity - you will click “Check-In” and then the app will ask you to use your GPS location to check in to the activity. If you agree, then the app will record your location and you will earn a check-in for rewards.
Yes, if you are going to be in a specific area like Colorado National Monument or Grand Mesa, you can either use the search feature to type in an area or trail, or you can use the filter button to search for a category like “Colorado National Monument."
You will not receive credit for doing a trail that is not in the pass, but you can encourage us to add it by emailing Mason Barrows: MasonB@GJcity.org
Directions to the trailheads are in each of the location cards. Click on the “Click Here for Parking Directions” hyperlink in the description. You can find the description by clicking on the selected trail or area. You will click “Show more” underneath the name of the location, and you will see “Click Here for Parking Directions” underlined. When this is clicked, it will give you directions to the designated parking location.
Once you get to the pin location, be sure to check to see if you have cell phone service. If you do not, take a photo of yourself at the pin location noted on the app, with scenery framed behind you, upload your photos here, and we will make sure you get checked in. When submitting a photo, add your name and the trail's name to the name field. Example: John Doe - Devil's Kitchen Trail.
No, each activity can be checked-in one time per user, to earn a check in, and then you must try a different area to earn another check in.
No, you will only receive credit if you check-in at the pin location or upload an image of yourself at the pin location.
Earnable rewards say “Claim Now,” but the font is grey so it cannot be redeemed until you reach the required amount of check-ins.
Redeemable rewards say “Claim Now,” but the font color is black and can be clicked to redeem.
Rewards that have already been redeemed are labeled as “You have already claimed the max quantity of this item” and cannot be redeemed again.
In the upper left of your screen, click the back button. Or you will need to return to your home screen and click on the Outdoor Adventure Pass icon.
The pass expires after 2 years, at which point you will see an expired pass on your experiences tab. After the 2-year point, you will need to re-download a new pass from the explore tab. Please also see "What if my pass expires and I had unused rewards in my inventory?"
Visit Grand Junction can view your expired pass and will reload your unused rewards after you download a new pass. Please email Matthew Hart: MatthewH@GJcity.org with "Visit Grand Junction Adventure Pass" in the subject line for these requests.
You will earn points for each outdoor spot you visit through the app. You can redeem your accumulated points for prizes at the Grand Junction Visitor Center (740 Horizon Drive, Grand Junction). Once you spend your points, the amount you've spent is gone, and you will need to continue accumulating points to redeem other prizes.
You can redeem your prize even if you are not in Grand Junction. Email MatthewH@GJcity.org with the following subject line: Visit Grand Junction Outdoor Adventure Pass. Explain in the email what prize you would like. Matthew will contact you to make arrangements to mail your prize to you; and will also log your prize redemption, which will reduce your points.
Prize delivery is noted on each prize on the Rewards tab. If the prize says “Shipped,” you will be asked to enter your mailing address. If the prize says “Pickup,” you will be provided a location where you can pick up your prize in-person.
Each pass is associated with an individual user until the pass’ expiration date. An active pass is accessed by typing in your individual e-mail address. If you have friends who want to participate, you can encourage them to sign up for the pass themselves. Then, you can all visit locations, earn points and redeem prizes together as you check in on your own passport.
Our support team can help you with your prize order. Please reach out to us via phone, text or the Request Support form. Please include your account information and what prize you are looking to redeem when you submit your request. The more information you include when submitting your request, the better!
Prizes are typically fulfilled within 4-6 weeks of when you redeem the prize and submit your mailing address. If you have already waited longer than this time frame, please contact the support team and they can check on the status of your prize.
Select your desired trail. Click "Map" to the right of the trail name (upper right). Click "Directions" (bottom button), and this will give you the exact pin location. You must be within .25 miles of this pin location to be able to check in. You can then use your map to track how close you are getting to the pin.
If you do not have service, see question #7 (under Common Questions).